Privacy Policy

This Privacy Policy explains how Neospin Casino collects, uses, stores and protects information when you visit the website, create an account, use gaming services or contact support.

Neospin Casino operates under licences issued by the Comoros Autonomous Office of Financial Activities (reference ALSI-202509073-FI2) and the Tobique Gaming Commission in New Brunswick (reference 0000064).

Information we collect

Neospin Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected can depend on the services you use, the choices you make and the information needed to operate an online gambling account safely and appropriately. We aim to collect information that is reasonably necessary for account administration, security, support and legal or operational requirements.

Account and contact details

When you register or use an account, we may collect details such as your name, date of birth, residential information, contact details, login information, account preferences and responsible gaming settings. We may also keep records of communications with customer support, including questions, requests, complaints, feedback and information supplied when an account issue is investigated.

Verification documents and information

To verify identity, age, eligibility and account ownership, we may request information or documents such as identity documents, proof of address or other information relevant to account checks. We may also receive information from identity verification, fraud prevention or security services where this is needed to help confirm that an account is genuine and being used appropriately.

Payment and transaction records

We may record deposits, withdrawals, gaming activity, account balances, payment method details, transaction references and related payment information. Payment providers may process some payment details directly under their own terms and privacy practices. Transaction records help us operate account services, support payments, investigate issues, identify unusual activity and meet applicable record-keeping obligations.

Device, technical and usage data

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times and information about how you interact with the website. This information may help us maintain website functionality, troubleshoot problems, improve security, prevent misuse and understand general usage patterns.

Information you provide voluntarily

You may provide additional information when you contact support, enter account preferences, take part in surveys, report a technical problem or communicate about a transaction. Please avoid sending unnecessary sensitive information through ordinary messages. We may use information you provide to respond to your request, maintain an accurate account record and improve the support experience.

How we use and share information

We use personal information for clear and reasonable purposes connected with providing an online casino service. Information may be used on its own or together with other account information where this is necessary for the relevant purpose. We take care to use information consistently with the reason it was collected and with the choices available to you.

To create, maintain and administer your account.
To provide access to games, account tools and other website features.
To process deposits, withdrawals and other account transactions.
To verify your identity, age, account information and ownership of payment methods where required.
To carry out security, anti-fraud, risk and account integrity checks.
To detect, prevent and investigate suspected misuse, unauthorised access, collusion or other activity that may affect the website or its players.
To respond to support requests, resolve disputes and communicate about your account or transactions.
To maintain, secure, test and improve the website, systems and user experience.
To send service messages, account notices and other communications needed to provide the service.
To send marketing communications where permitted and where you have not opted out or withdrawn your consent.
To meet applicable legal, regulatory, tax, accounting, security and record-keeping obligations.
To establish, exercise or defend legal rights and respond to lawful requests.

Service providers

Information may be shared with service providers that help operate the website and provide functions such as hosting, technology, customer support, payment processing, identity verification, fraud prevention, security, communications and analytics. These providers should receive information relevant to the services they perform and are expected to handle it appropriately. Depending on the service, a provider may process information on our behalf or handle some information under its own privacy arrangements.

Other disclosures

Information may also be disclosed where necessary to protect players, the website or other people; investigate suspected unlawful or harmful activity; complete a business or technology change; or respond to a valid request from a court, authority or other party with appropriate legal grounds. We aim to limit disclosures to information reasonably required for the relevant purpose where it is possible to do so.

Marketing messages are separate from essential account and service communications. You can withdraw consent to marketing or change your marketing preferences by contacting us using the details in the privacy rights section. You may also be able to use an unsubscribe option included in a marketing message. Even after you opt out, we may still send important operational messages about your account, security, transactions or changes to the service.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, support account functions, maintain security, measure performance and understand how the website is used. Some cookies may be necessary for core features, while others may support analytics, preferences or website improvement. Cookies can help a website recognise a browser during a visit, maintain a session and provide a more consistent experience.

You can manage, block or delete cookies through your browser settings. The options available will depend on the browser and device you use. If you disable certain cookies, some account or website features may not operate as intended. Browser settings may also allow you to receive a notice before cookies are placed or to remove cookies that have already been stored.

Protecting information

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure systems and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should also protect your login details and notify support if you suspect unauthorised account activity.

Access to personal information is limited to people and service providers who need it for an appropriate business, operational, security or legal purpose. Information may be processed or stored using systems located in Australia or other countries, depending on the technology and service providers used to operate the website. Where information is handled by a third party, appropriate contractual, technical or organisational arrangements may apply.

Storage and retention

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The period can depend on the type of information, the reason it was collected, account and transaction history, unresolved matters and security or legal requirements.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, verification, payment, transaction, security or communications records must be kept for a period required by law, even after an account is closed. Information may also need to be retained for legitimate record-keeping, dispute resolution, fraud prevention or legal purposes. When information is no longer needed, it may be deleted, anonymised or securely disposed of in accordance with applicable processes.

Links to other websites

The website may contain links or integrations provided by other services. A third-party website may have its own privacy notice and practices. We encourage you to review the relevant privacy information before providing personal details through an external service. This policy applies to information handled through the Neospin Casino website and related account interactions, not necessarily to independent third-party websites.

Your privacy rights and requests

You may contact us to ask about the personal information connected with your account and to exercise available privacy rights. To make a privacy or data request, email support@neospin-casino.best and explain what you need. Please use the email address associated with your account where possible and provide enough information for us to understand and safely process the request. Do not include payment passwords or other unnecessary security credentials in your message.

Requests you may make

Access your personal information and receive an explanation of how it is being used, where applicable.
Correct personal information that is inaccurate, incomplete or out of date.
Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
Withdraw consent to marketing communications and change your marketing preferences.
Ask questions about the information collected, the purposes for using it and the types of service providers that may receive it.
Raise a concern if you believe personal information has been handled inappropriately.

Some rights may be subject to reasonable limitations. For example, we may need to verify your identity before providing information, changing account details or completing a deletion request. This helps protect accounts from unauthorised requests and reduces the risk of personal information being disclosed to the wrong person.

A deletion request may not remove records that must be retained for legal, security, fraud prevention, transaction, dispute or other legitimate purposes. If information is required to operate an account, complete a transaction or meet an obligation, we may need to keep it for the relevant period. Where appropriate, information that cannot be deleted may be restricted from other uses or retained securely until it is no longer required.

If we cannot complete a request in full, we will aim to explain the general reason and identify any available alternative where appropriate. The outcome may depend on the type of request, the information involved, the account status and any applicable obligations. You may contact us again if you believe the response does not address your request or if you have additional information to provide.

Keeping information accurate

You should keep your account and contact information accurate and tell us if your circumstances change. Some details may be updated through account settings, while other changes may require support or verification. We may ask for additional information where a change could affect account security, payments, identity checks or compliance requirements.

Policy updates

This Privacy Policy may be updated when our services, technology, processes or legal obligations change. The latest version published on the website will describe the current approach. We encourage you to review this page from time to time. Where an update is important to your use of the service, we may provide notice through an appropriate account or website communication.

By using the website, you acknowledge that you have had an opportunity to read this Privacy Policy. If you have questions about privacy, data access, correction, deletion or marketing consent, contact support@neospin-casino.best.